Refund policy

Right of Withdrawal

You have the right to withdraw from your purchase within 14 (fourteen) days from the date you receive the goods. To be eligible for a return, the product must be unused, in its original undamaged packaging, and with all labels intact. The customer is responsible for keeping the product in the same condition as it was received. The product must be free from tobacco, perfume or other odors, as well as cosmetics, stains, lint, or other signs of use.

To exercise your right of withdrawal, please keep your receipt, invoice, or delivery note.

If the product does not match your order or has a manufacturing defect, you may exchange it, choose another product of equal value, or request a full refund.

The right of withdrawal does not apply to the following products

• sex toys and intimate accessories, including their care and storage products;
• lubricants, massage oils, and gels;
• perfumes, cosmetics, and personal hygiene products (including stimulating cosmetics), as well as razors;
• condoms;
• whips, floggers, and other BDSM accessories containing fabric, leather, latex, or silicone parts;
• latex and vinyl (PVC) bedding and clothing;
• socks, tights, fishnet dresses, catsuits, bodysuits, underwear, and underwear sets if the sealed packaging of the panties or socks included in the set has been opened;
• wigs;
• batteries;
• books;
• gift cards;
• product bundles containing any of the above-mentioned items.

If you are unsure whether your purchased product can be returned or exchanged, please contact our Customer Support by phone at 24554260 or by email at info@erocity.lv.

Returns and Exchanges

If the product does not match your order or has a manufacturing defect, we offer free returns or exchanges. To request a return or exchange, please contact our Customer Support by completing the return form or by emailing info@erocity.lv.

Once we receive your request, we will provide further information about the return process and shipping instructions.

Free returns are available for customers in:

  • Latvia – via Omniva, DPD, or Latvijas Pasts parcel lockers.
  • Lithuania – via Omniva, DPD, or Smartposti parcel lockers.
  • Estonia – via Smartposti parcel lockers.

Please do not send the product back before receiving confirmation and return instructions from our Customer Support team.

Currently, product delivery and free returns are available only within Latvia, Lithuania, and Estonia.